We at Elite Tech and after a long experience in the market, believe that putting a business process in automation will not only lessen the hassle of doing the tasks by your employees but also improve accuracy and customer satisfaction whether it is a minimal to zero human interaction, we can tailor a solution with a combination of all hardware, software, strategy and regulations to ensure that you and your customers get the best of your business.
While your customers expect excellence every time they interact with your organization. Our business process automation (BPA) provides a more intelligent foundation for improving customer-facing processes. Blending people and work together with greater precision, BPA applies the proven latest identification & communications technologies and practices to optimize processes for interaction management and better customer service.
Improve your processes. Improve your business.
BPA enables companies to streamline even the most complex enterprise business processes by applying these proven identification & communications technologies to capture, prioritize, route, escalate, track, and manage processes through the entire process life-cycle. This approach to process automation offers significant benefits.
Key features and benefits
Reduce costs, complexity, and time to deploy automated processes with BPA's simplified process design environment that leverages configuration instead of customization. No need to “rip and replace” existing systems – BPA fits easily into your existing environment due to the nature that it is a strategy. We tend to make use of all information from your existing systems, databases, and web sites or if you wish to install additional systems as needed.
Improve operational performance with complete visibility and control for every step of a business process. Real-time monitoring and automated escalations keep processes moving and on schedule at all times. Detailed reporting offers insight into employee and process performance.
Increase processing speed and quality by ensuring the appropriate task reaches the best qualified available employee. Create intelligent end user views that present task-relevant information from multiple systems and dynamically “guide” employees through their work.
Improve collaboration and enhance the customer experience by seamlessly connecting internal employees with each other or the customer. Schedule follow-ups, interact with the customer through their preferred channel, and track everything since communication events are just another part of the process.
Intuitive, graphical design environment – Speed process flow and user interface design with drag-and-drop, configurable options.
Configurable integration options - Simplify integration and information exchange between multiple systems and applications using web service calls, database actions, and other available integration methods.
Multiple ways to initiate a process – Ensure consistency regardless of what kicks off a process (physical presence, button trigger, relay contact, or soft triggers like web form submission, email, call, fax, SMS, survey score, spotted keyword, database update, employee, scheduled date).
Intelligent queuing and routing – Prioritize and deliver work to the right people in your organization and deliver more precise services to your customers.
Presence – Determine personnel availability to perform the work in real-time and know if the job was attended to.
Real‐time monitoring – Get real-time visibility into every step of a work process including statistics, alerts for errors, delays, and approaching due dates and the ability to automatically re-assign work based on business rules.
Detailed reporting - Gain powerful insight into process metrics, down to the individual and work item.
Communications included – Add communications events (calls, emails, chats, SMS, faxes, alerts and more) into a business process.
Mobility – Enhance the customer experience by extending key business processes to mobile users.